Anybody who has been tasked to ensure customers get updated on important information knows how difficult it is to get everybody to send out the same message. The ‘broken telephone’ scenario holds true.

All too often the format of the message depends on the creative skills of the person sending out the email. Different customers may think that the accounts department is a separate company to the sales department.

Uniformly formatted emails are now possible. Read the rest of this entry »

Communication is key in any business. Getting everybody on the same page gets more challenging the bigger the company. Getting every body to include all relevant information in their email communication is just about impossible. Add a national footprint and communication becomes an even larger challenge. Read the rest of this entry »